Support

Answers to the most common questions about the app.

How do I unlock Premium?

Open the Premium screen and tap Start 3-Day Free Trial (or Subscribe if you have already used the trial). Payment is charged to your Apple Account through the App Store.

I already paid but Premium is not showing.

Open Premium and tap Restore Purchases while signed in to the same Apple Account you bought with. If it still does not appear, sign out and back in to the App Store, then try again.

How does the free trial work?

The 3-day free trial starts only when you tap Start 3-Day Free Trial and confirm with Apple. After that it renews weekly at the App Store price unless you cancel. If you cancel during the trial, you keep access until the trial ends. Your progress is kept if Premium ends and returns when you subscribe again.

How do I cancel the weekly plan?

Cancel in your Apple Account settings at least 24 hours before the period ends: Settings, tap your name, then Subscriptions.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

Is my progress saved?

Yes. Your answers, mastery, bookmarks, streaks and mock test results are stored on your device and update as you study.

Study reminders are not arriving.

Turn reminders on in Profile, then check that notifications are allowed for the app in the iOS Settings app.

How do I delete my data?

Open Profile and use Delete everything. This permanently removes your account details and study progress from the device. It does not cancel an Apple subscription.

Where does the content come from?

All questions are original practice questions written from the publicly available testable section of Australian Citizenship: Our Common Bond. Each question lists the part and section it is based on.

Need help?

If you have questions about your account, Premium subscription, free trial, billing, Restore Purchases or app functionality, please contact:

luckynextstudio@gmail.com

To cancel or manage your subscription, use your Apple Account settings (Settings → your name → Subscriptions). Support cannot cancel Apple subscriptions for you.

Not affiliated with or endorsed by the Australian Government.

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